Privacy Policy

Last Updated: January 15, 2025

1. Introduction

Welcome to Star Fun! This Privacy Policy explains how SKYCLOUD TECHNOLOGIES LIMITED ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our mobile game application Star Fun ("the App") and related services.

We are committed to protecting your privacy and ensuring the security of your personal information. By using Star Fun, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create an account, we may collect your username, email address, and password.
  • Payment Information: When you make in-app purchases (such as energy packages), payment information is processed securely through PayPal. We do not store your credit card or payment details on our servers.
  • Contact Information: If you contact our customer support, we collect your name, email address, and any information you provide in your message.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system version, unique device identifiers, and mobile network information.
  • Game Progress Data: Your game level, scores, achievements, energy balance, and in-game purchases.
  • Usage Information: How you interact with the App, including features used, time spent playing, and gameplay patterns.
  • Log Data: IP address, access times, app crashes, and other diagnostic data.

2.3 Information from Third Parties

  • Payment Providers: We receive transaction confirmation and receipt information from PayPal when you make purchases.
  • Social Media: If you connect your social media accounts, we may receive basic profile information.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and Improve Services: To operate, maintain, and improve the App and user experience.
  • Process Transactions: To process your in-app purchases and manage your energy balance.
  • Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
  • Game Features: To save your game progress, track achievements, and maintain leaderboards.
  • Communication: To send you updates, notifications about the game, and promotional offers (you can opt-out anytime).
  • Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, and illegal activities.
  • Analytics: To analyze usage patterns and improve game design and features.
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Payment Processing and In-App Purchases

Star Fun offers in-app purchases, including energy packages to continue playing. All payments are processed securely through PayPal, a trusted third-party payment processor.

  • We do not store or have access to your credit card or banking information.
  • PayPal handles all payment processing in accordance with their own privacy policy and PCI-DSS security standards.
  • We receive only transaction confirmation, purchase amounts, and receipt information necessary to deliver your purchased items.
  • All in-app purchases are final and subject to our refund policy outlined in the Terms of Service.

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the App:

  • Payment Processors: PayPal for processing in-app purchases
  • Cloud Storage: Secure cloud services for data storage and backup
  • Analytics Providers: To analyze app usage and improve our services
  • Customer Support: Tools to help us provide better support

These providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to:

  • Protect our legal rights and property
  • Prevent fraud or illegal activities
  • Protect the safety of users or the public
  • Comply with legal proceedings

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Secure server infrastructure with regular security updates
  • Access controls limiting employee access to personal data
  • Regular security audits and vulnerability assessments
  • Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Restriction: Request restriction of processing your information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your information for certain purposes
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at skycloudtec2025@outlook.com. We will respond to your request within 30 days.

9. Children's Privacy

Star Fun is intended for general audiences and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at skycloudtec2025@outlook.com, and we will delete such information from our systems.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for the App to function properly
  • Performance Cookies: Help us understand how users interact with the App
  • Functional Cookies: Remember your preferences and settings

You can manage cookie preferences through your device settings, but disabling certain cookies may affect App functionality.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy in the App
  • Sending you an email notification (if you have provided your email)
  • Displaying a notice in the App

Your continued use of Star Fun after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

SKYCLOUD TECHNOLOGIES LIMITED
RM08, 2/F, NO.143 WAI YIP STREET
KWUN TONG, KOWLOON
HONG KONG

Email: skycloudtec2025@outlook.com

15. Regional Privacy Information

15.1 For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to delete personal information
  • Right to non-discrimination for exercising CCPA rights

15.2 For European Union Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Legal basis for processing: consent, contract performance, and legitimate interests
  • Right to lodge a complaint with a supervisory authority
  • Right to data portability
  • Right to object to automated decision-making
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